Telecorp Products

A veteran innovator in call center solutions, Telecorp Products has been delivering affordable, easy to use call center automation software for over eighteen years. Paragon has partnered with Telecorp Products to provide call and contact center managers with real time tools to implement quality monitoring and evaluate customer interactions. Integrating a call center solution with your Nortel Networks system allows the manager to increase workforce efficiency, optimize customer service levels, and maximize profitability, while minimizing agent attrition.

Calabrio Workforce Management Software

Calabrio Software is an intuitive, user-friendly application that adequately calculates call volume forecasts and patterns for every defined interval during a day. This will allow you to derive the staffing level you will need to meet your service level goals by calculating the agents' requirement, produce desired and optimized agents' schedules and provide intra-day and historical contact center metrics information. Calabrio is an icon driven application that runs on all standard Microsoft Windows platforms. The Calabrio multilingual interface allows multiple users to concurrently work in different languages. Calabrio Software integrates with the contact center or call center ACD/CTI to collect and use historical data to analyze the distribution of calls, trends and seasonal patterns. There are many advanced features offered in the Calabrio Workforce Management Software that we can recommend for your system based on your need